Frequently Asked Questions

We offer a comprehensive range of cleaning services including residential cleaning, commercial cleaning, deep cleaning, move-in/move-out cleaning, post-construction cleanup, and window cleaning. Each service is customized to meet your specific needs and property requirements.

Our pricing is based on several factors including property size, type of cleaning service, frequency of service, current condition of the property, and specific requirements. We provide transparent, detailed quotes with no hidden fees. All prices include supplies, equipment, and professional staff.

Yes, we use only eco-friendly, non-toxic cleaning products that are safe for your family, pets, and the environment. Our products are effective at removing dirt, grime, and bacteria while being gentle on surfaces and indoor air quality.

We recommend scheduling at least 48-72 hours in advance for regular cleaning services. For deep cleaning or post-construction cleanup, we suggest 3-5 days advance notice. However, we do our best to accommodate same-day or next-day requests based on availability.

You don't need to be present during the cleaning service. Many clients provide us with access keys or entry codes for convenience. Our team is fully insured and bonded for your peace of mind. We can arrange a walkthrough before or after the service based on your preference.

We provide cleaning services throughout the greater Salt Lake City area and surrounding communities. This includes residential neighborhoods, commercial districts, and business parks. Contact us to confirm service availability in your specific location.

Yes, Rocky Mountain Service Solutions is fully insured and bonded. This provides complete protection for both our team and your property during cleaning services. Our insurance covers liability and any potential damages, giving you complete peace of mind.

Your satisfaction is our top priority. If you're not completely happy with our service, please contact us within 24 hours and we'll return to address any concerns at no additional cost. We stand behind our work and want every client to be completely satisfied.

Yes, we provide all necessary cleaning supplies, equipment, and tools. This includes eco-friendly cleaning products, vacuum cleaners, mops, cloths, and specialized equipment. Everything is included in our service pricing with no additional costs to you.

Absolutely! We offer flexible recurring cleaning schedules including weekly, bi-weekly, and monthly services. Regular clients often receive preferred scheduling and may qualify for discounted rates. We'll work with you to create a cleaning schedule that fits your needs and budget.

Cleaning time varies by service type and property size. Residential cleaning typically takes 2-4 hours, commercial cleaning 3-6 hours, and deep cleaning 4-8 hours. We provide time estimates during the quote process and always work efficiently while maintaining quality standards.

We accept various payment methods including cash, check, and major credit cards. Payment is typically due upon completion of service unless other arrangements have been made in advance. For recurring services, we can set up convenient automatic payment options.